Updated: Jun 29, 2025

Introduction

Important Notice

1. Information We Collect

a. Information You Voluntarily Provide

• Basic Contact Details: such as your full name( First Name, Last name) , email address, mailing address, shipping address, phone numbers (landline and/or mobile), and any usernames or account credentials you create.
• Payment and Billing Information: including your credit card or debit card number, billing address, and other relevant financial details used to process transactions or track payment history.
• Government-Issued Identifiers: such as a Social Security Number (SSN), Employer Identification Number (EIN), or any other official ID number, if required for regulatory filings or service fulfillment (e.g., obtaining a USDOT number or filing FMCSA forms).
• Professional or Corporate Information: such as your business name, job title, role within a company, or other employment-related data that may be needed to provide you with business services or verify credentials.
• Communications: including the contents of emails, online chat conversations, phone call summaries, messages sent through contact forms, and any documents, images, or files uploaded or shared with us.
• Other Personally Identifiable Information (PII): Any other data that could reasonably be used to identify you or your household, such as preferences, service usage, feedback, or form inputs.

b. Information Collected Automatically Through Technology

Types of Usage Information Collected

• Unique Device Identifiers: We may collect device-specific identifiers such as:
  • Internet Protocol (IP) address,
  • Identifier for Advertisers (IDFA) on Apple devices,
  • Google Advertising ID (AAID) on Android devices,
  • International Mobile Equipment Identity (IMEI),
  • Or any other unique device or browser identifier that allows us to distinguish you or your device.
• Device and Browser Specifications: Including details about:
  • The type and model of the Device you are using,
  • Operating system and version (e.g., iOS, Android, Windows),
  • Browser type, version, and language preferences,
  • Mobile network information (such as carrier name or network type),
  • Device hardware capabilities and settings.
• Referring and Exit Pages: The URL of the website that referred you to our Site, and the URLs of the pages you visit after leaving our Site.
• Site Navigation and Interaction Data:
  • The pages, sections, or features you browse or click on within the Site,
  • The time spent on different pages or modules,
  • Actions taken (e.g., form submissions, button clicks),
  • Behavioral patterns that help us recognize returning users and remember your preferences or settings.
• Geolocation Data: Depending on your device and browser settings, we may collect geographic location data, which may include:
  • Country, region, city, or postal code,
  • GPS-based coordinates (latitude and longitude),
  • Network-based location (such as from your IP address or Wi-Fi access point).
• Temporal Data: This includes timestamps such as:
  • The exact time and date you accessed our Services,
  • Session duration,
  • Frequency of your visits over a period of time.
• Other Device and Interaction Metrics: This may involve:
  • Battery level and connection type (e.g., Wi-Fi or cellular),
  • Data related to app crashes or error logs (if applicable),
  • Performance diagnostics and analytics.

How We Use Automatically Collected Information

• Improve the design, functionality, and performance of our Website and Services;
• Personalize your experience by remembering your preferences and settings;
• Deliver more relevant content, promotions, and features based on your usage patterns or location;
• Monitor website traffic and gather analytical insights to optimize our offerings;
• Detect and prevent fraudulent behavior, security breaches, and other misuse;
• Comply with applicable legal obligations and maintain internal records.

Your Control Over Location Services

• For iOS devices: Go to Settings > Privacy > Location Services and turn off access for your browser or app.
• For Android devices: Navigate to Settings > Location, and adjust app permissions accordingly.

c. Information Received from Third-Party Sources

• Social media integrations, such as “Share,” “Like,” or “Forward” buttons that allow you to distribute content or connect your social media accounts to our Site;
• Email or messaging tools powered by third-party services that allow you to send content, invitations, or referrals from our Site to other platforms;
• Embedded content or plugins (e.g., YouTube videos, Facebook comments, or Google Maps) that enable interactive experiences through third-party APIs or services.

Important Notes About Third-Party Tools and Services

• Those third parties may collect, store, or process any data involved in your interaction, including personal information or usage metrics.
• Any data shared with or by these third parties is governed by their own privacy policies and terms of service, not ours. We strongly recommend that you review their privacy practices before using any such feature.
• Tech Rig does not own, operate, or control these third-party platforms, nor do we control how they collect, use, or retain your data.
• We may have no visibility into or control over the content of your communications on those third-party platforms, including messages, posts, or other forms of user-generated content.

Responsibility and Limitation of Control

• When you engage with third-party services through our Site, you are using their tools—not ours.
• Their collection and use of your information fall outside the scope of this Privacy Policy.
• Tech Rig is not responsible for the privacy, data handling, or security practices of those external platforms.
• Any data they access, store, or transmit through your interactions are subject to their terms, not ours.

Your Responsibility

• Review the privacy policy and terms of service of the respective third-party provider;
• Adjust your account settings on those platforms if needed;
• Be mindful of what personal data you choose to share during such interactions.

2. How We Use the Information We Collect

A. Service Fulfillment and Customer Support

• Respond to inquiries, service requests, or customer support tickets you initiate through any of our communication channels (including forms, chat, phone, or email).
• Deliver the products or services you have purchased, subscribed to, or requested.
• Provide status updates or confirmations, including real-time notifications about the progress of your orders, applications, or service activities.
• Verify your identity when necessary to ensure you are the rightful account holder or service recipient.
• Prevent, detect, and investigate fraudulent activities or unauthorized access to our systems.

B. Payment Processing and Transaction Management

• To process payments securely, we may pass your transaction data to trusted third-party payment processors. Tech Rig does not store your full payment card information on its servers.
• We may retain non-sensitive transaction data (such as confirmation IDs, billing status, and payment method types) solely for reference, refund processing, and accounting purposes.

C. Communications and Notifications

• Send transactional messages such as payment receipts, order summaries, shipping notices, or account alerts.
• Deliver updates and service-related notices, including service maintenance announcements or policy changes.
• Share informational and promotional emails about new services, updates to existing offerings, or upcoming features.
• Distribute newsletters, service-related insights, event announcements, and general marketing content tailored to your preferences.

D. Marketing, Personalization, and Targeting

• Deliver marketing communications specific to Tech Rig, DOTMC, or related offerings that align with your preferences.
• Customize and personalize your experience on the Site by offering content, products, and services that are more relevant to you.
• Provide interest-based advertisements and recommendations based on your activity, interactions, and indicated interests.
• Identify and analyze your preferences and behavior on the Site to improve how we present options, offers, and content.

E. Analytics, Improvement, and Optimization

• Perform user behavior analytics to identify patterns and trends on the Site.
• Test and refine new features, tools, or layouts.
• Evaluate the performance and effectiveness of our marketing campaigns, website structure, and product offerings.
• Use feedback and behavior insights to enhance usability, accessibility, and responsiveness of our Services.

F. Product Development and Innovation

• Identify pain points, opportunities, and ideas for new services or enhancements.
• Conduct quality assurance testing and internal research aimed at improving our offerings.
• Innovate and launch features that are more aligned with customer needs.

G. Safety, Security, and Legal Compliance

• Maintain and strengthen the security, integrity, and performance of our systems and infrastructure.
• Detect, investigate, and resolve technical issues, system errors, or security vulnerabilities reported by users or automated monitoring tools.
• Respond to legal requests, enforce our Terms and Conditions, and comply with applicable laws or regulations.
• Protect the rights, safety, and property of Tech Rig, its users, service partners, and the general public.

H. Other Legitimate Business Purposes

• Communicate order-related reminders and necessary follow-ups.
• Engage in customer satisfaction surveys, market research studies, or feedback collection efforts.
• Perform audits, monitoring, and recordkeeping for compliance, risk management, and internal operations.
• Fulfill any purpose explicitly disclosed to you at the time of data collection, as well as any use that is consistent with this Privacy Policy and permitted by applicable law.

3. Sharing and Disclosure of Your Information

A. Categories of Third Parties We May Share Your Information With

• Government entities and regulatory agencies as required for legal compliance or filings (e.g., obtaining or verifying a Tax Identification Number).
• Affiliated companies and subsidiaries under common ownership with Tech Rig, solely for purposes aligned with this Privacy Policy.
• Trusted service providers who perform functions on our behalf, such as:
  • Payment processors
  • Cloud storage providers
  • Email marketing vendors
  • Customer support partners
  • Data security services
  • IT and infrastructure providers
  • Web analytics companies
• Business partners and vendors involved in providing, improving, or supporting our Services.

B. Limits on Use and Sale of Personal Information

• We do not sell, lease, or rent your personal information to any unaffiliated third parties for their marketing purposes.
• If you are a California resident, you may have additional rights under applicable state privacy laws regarding the limited sharing of your data. For details, please refer to the “Your California Privacy Rights” section.

C. Aggregated or Anonymized Data

• Internal business analytics
• Research and development
• Service improvement
• Marketing insights
• Reporting or publishing industry trends

D. Situations Where Disclosure Is Required or Permitted

• In response to legal processes, such as a valid subpoena, court order, or other enforceable legal requests;
• To comply with obligations from federal or state regulatory authorities, particularly if the inquiry or complaint involves your interaction with our Services;
• As part of a business transaction, including a merger, acquisition, sale, or restructuring of our business, provided that proper data protection measures (such as nondisclosure agreements) are in place;
• In connection with legal disputes, including arbitration or court proceedings, where disclosure of relevant information is necessary to file or defend a claim, and reasonable steps are taken to protect its confidentiality.

4. Cookies and Other Tracking Technologies

A. What Are Tracking Technologies?

• Cookies: Small text files placed on your computer or mobile device that help us identify returning users, remember your preferences, and understand site usage.
• Web Beacons: Invisible graphic images embedded in webpages or emails that help track whether a message or page has been viewed.
• Tracking Pixels: Tiny images or snippets of code used to determine whether you opened an email, visited a specific page, or performed a specific action. These may be used by Tech Rig or by marketing partners.
• Embedded Scripts: Short snippets of code temporarily downloaded to your browser that monitor your actions, such as link clicks or form submissions.
• ETags (Entity Tags): Identifiers assigned by web servers that help recognize returning users based on cached data.
• Browser Fingerprinting: A process of analyzing your device’s characteristics (e.g., browser type, installed fonts, plugins) to uniquely identify your session.
• Recognition Technologies: Algorithms or statistical tools that help us identify patterns in behavior across devices or sessions, such as recognizing the same user on a mobile device and a desktop.

B. Why We Use These Technologies

1. Security & Fraud Prevention: To identify and block suspicious activity, protect user accounts, and maintain secure access to our Site.
2. Site Functionality: To enable essential features like page navigation, user sessions, form completion, and account logins.
3. Personalization: To remember user settings, language preferences, or content viewed in prior sessions.
4. Analytics & Performance Monitoring: To assess how users interact with the Site, which areas are most visited, and how content performs.
5. Marketing & Advertising: To display more relevant ads based on your browsing behavior and to measure the effectiveness of our marketing efforts across the web.

C. Your Options and Control Over Cookies

• Adjust your browser settings to notify you when a cookie is being set, or to block all cookies altogether.
• Accept or reject individual cookies based on their origin or purpose.
• Delete existing cookies stored in your browser at any time.
• Use browser extensions or private browsing features to limit tracking.

D. Resources for Managing Cookies

• Google Chrome
• Mozilla Firefox
• Apple Safari
• Microsoft Edge/Internet Explorer

E. Email Cookies and Pixels

• Avoid clicking on email links or downloading images;
• Set your email client to block external images;
• Adjust your device settings to disable HTML rendering in emails.

F. Use of Google Analytics and Similar Tools

• Pages visited
• Session duration
• User demographics
• Device and browser details

5. Do Not Track (DNT) Signals

6. Your Privacy Choices and Controls

A. Marketing Communications

• Click the “unsubscribe” link located at the bottom of any marketing email we send, or
• Email us directly at info@techrig.org with your request.

B. Information Sharing with Third Parties

7. Children’s Privacy

8. Information Security

Encrypted connections

Secure data storage

Access controls and authentication measures

Regular vulnerability scanning

9. External Websites and Third-Party Links

We do not control or endorse the privacy practices, security measures, or content of third-party sites.

We encourage you to review the privacy policies and terms of any linked websites before submitting personal data to them.

The inclusion of such links does not imply affiliation or endorsement by Tech Rig.

10. Updating or Correcting Your Personal Information

11. International Transfers of Personal Information

Ensure there are safeguards in place (such as contractual obligations or data protection agreements),

Comply with applicable data privacy regulations, and

Use reasonable efforts to protect your information in accordance with the principles outlined in this Privacy Policy.

12. Your California Privacy Rights

The right to know what categories of personal information we collect about you;

The right to know whether and how we share or disclose your personal information, and to whom;

The right to access specific pieces of personal information we have collected about you;

The right to delete personal information you’ve provided, subject to certain exceptions;

The right to correct inaccurate personal information;

The right to limit the use and disclosure of sensitive personal information;

The right to opt out of automated decision-making or profiling (if applicable);

The right to request information about how automated decision-making technologies are used;

The right to opt out of the sale or sharing of your personal information;

And the right not to be discriminated against for exercising any of these rights.

Categories of Personal Information We Collect

a. Submitting Requests to Access or Delete Information

• Categories of personal information collected;
• Categories of sources of that information;
• Our purposes for collecting, sharing, or disclosing the data;
• Categories of third parties with whom we shared the information;
• Specific items of personal information we have collected about you.

• It is needed to complete a transaction;
• Required for detecting or protecting against fraud;
• Needed to comply with a legal obligation;
• Or if retention is permitted by another applicable regulation.

b. Opting Out of the Sale of Personal Information

c. Limiting Use of Sensitive Personal Information

d. Non-Discrimination

• We will not deny you goods or services;
• We will not charge you different prices or rates, or impose penalties;
• We will not provide a different level or quality of service;
• Nor will we suggest that you will receive a different level of service or price if you exercise your rights.

e. Direct Marketing Disclosures

f. Exercising Your Rights Under California Law

13. Changes to This Privacy Policy

Post the updated version on our website at www.techrig.org, and

Indicate the date of the most recent revision.

14. Contact Us