Refund Policy
Last updated: June 25, 2026
This policy explains when refunds apply to Tech Rig (DGR Tech Rig LLC) services. It covers our service fees only. Government, laboratory, partner, and other third-party fees follow the rules below.
Full refund (within 3 days, before work begins)
You may receive a full refund of your service fee when all of the following are true:
- No work has started.
- No filing has been submitted to FMCSA or any other agency.
- No consultation or service has been delivered.
- You request the refund within 3 days of payment.
In this case we refund your payment in full, less only the actual payment-processing fee that our payment processor does not return to us. For example, if you paid $100 and the non-refundable processing fee is $3, we refund $97.
Partial refund (work started, nothing filed)
If we have started reviewing or preparing your order but have not yet submitted a filing, you may be eligible for a partial refund of up to 75% of the service fee, depending on the work already completed.
When service fees are non-refundable
- Filing fees become non-refundable once work has substantially started or a filing has been submitted to FMCSA or another agency.
- Government, laboratory, partner, and third-party fees are non-refundable once they have been paid or committed on your behalf.
- Service fees are non-refundable when the order cannot proceed because the client has been inactive for 30 days due to missing documents or a delayed response.
Recurring and renewable services
Renewable services (such as UCR, consortium enrollment, Driver Qualification files, and IFTA quarterly filing) are invoiced before each renewal. We only auto-charge a renewal when you have expressly agreed to recurring billing.
How to request a refund
Contact us at info@techrig.org or +1 917-909-2257 with your order details. We will confirm which part of your payment is eligible under this policy before processing any refund.